FAQ - Frequently Asked Questions

Can our grandmother bring her wheelchair?

Yes, there is wheelchair access to the visitor's center. Hoover Dam employees will happily assist her.

What shoes are considered appropriate for participating in the tours?

Walking on top of the Hoover Dam and through the exhibits would be more enjoyable when wearing comfortable shoes.

Can teenage children travel without a parent?

No, all children must be accompanied by and adult 18 years or older.

What are your order policies?

Our Conditions and Cancellation Policies are:

Your credit card will be charged at the time of booking or upon tour confirmation.
If confirmation is not immediate, an authorization is made with your card, then charged at the time of tour confirmation.
Charges may apply, if you change or cancel your booking.
Cancellations outside 48 hours prior to pick-up time will result in a $35 per person processing fee.
Deposits are non-refundable at any time on all tours except the bus and VIP tours.
For cancellations within 48 hours from pick-up, there will be no refund.
No-shows will be responsible for the entire cost of the tour.